At Kush Ayurveda, we are committed to delivering high-quality herbal wellness and personal care products that meet customer expectations. Our Return Policy is designed to ensure transparency, fairness, and a smooth experience for all customers while maintaining hygiene and safety standards, especially for herbal and consumable products.
This Return Policy explains the conditions under which returns, replacements, and refunds are accepted. Please read it carefully before placing an order.
We accept returns only under specific conditions to maintain product safety and quality standards.
A product is eligible for return if:
We request customers to check the package immediately after receiving it. Any issue must be reported within the allowed time frame with proper proof such as unboxing images or videos.
Due to hygiene and safety reasons, certain items are strictly non-returnable once delivered.
The following are generally not eligible for return:
We ensure that every product is carefully checked before dispatch, but once it leaves our warehouse, responsibility for safe handling transfers to the customer.
To initiate a return request, customers must follow a simple process:
First, contact our customer support team within 48 to 72 hours of receiving the product. Provide your order ID, registered mobile number, and reason for return.
Next, share clear images or videos of the product showing the issue. This helps our team verify the complaint quickly and accurately.
Once the request is reviewed and approved, our team will provide return instructions. In some cases, we may arrange a pickup service depending on the location.
After receiving the returned product at our facility, it will undergo a quality check. Based on the verification, we will proceed with a replacement or refund as applicable.
In most cases, we prefer offering a replacement instead of a refund, especially when the issue is related to damage or incorrect product delivery.
A replacement will be processed if:
Replacement orders are usually dispatched within 3–7 business days after approval, depending on product availability and location.
If the exact product is not available, customers may be offered an alternative product of equal value or a refund.
Refunds are processed only when replacement is not possible or when specifically approved by our support team.
Refunds may be issued in the following cases:
Refunds are generally credited back to the original payment method used during purchase. Processing time may take 5–10 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or wallet payment after proper verification.
Customers are required to follow proper packaging guidelines when returning a product.
If return pickup is arranged by us, please ensure the product is handed over in proper condition to the delivery agent. If customers are sending the product by courier themselves, they should use a reliable shipping service and share tracking details with our support team.
Return shipping charges may be covered by us only in cases where the fault is from our side (wrong item or damaged product). Otherwise, return shipping may be borne by the customer.
Orders can be cancelled only if they have not been shipped.
If you wish to cancel an order, please contact customer support immediately after placing the order. Once the order is packed or dispatched, cancellation will not be possible.
For prepaid orders cancelled before dispatch, the refund will be processed within 5–7 business days. COD orders can be cancelled without any charge before shipment.
We take strict measures to ensure that products are packed securely and delivered safely. However, in rare cases where issues occur during shipping, we provide full support.
If you receive a damaged or wrong product:
Once verified, we will arrange a replacement or refund as per policy.
Claims made after the allowed time frame may not be accepted.
Every KushVeda product goes through quality inspection before dispatch. Our herbal formulations are carefully packed to maintain freshness and effectiveness.
We aim to deliver products that meet customer expectations in terms of quality, safety, and performance. If any issue arises, our support team is always ready to assist you with a fair resolution.
Our customer support team is available to help you with return requests, order tracking, product issues, and general inquiries.
Customers can reach out through:
We try to respond to all queries as quickly as possible and ensure smooth resolution of every case.
KushVeda reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately after being posted on our website.
Customers are encouraged to review this policy regularly to stay informed about any updates.
Our Return Policy is designed to maintain a balance between customer satisfaction and product safety. Since KushVeda deals in herbal wellness and personal care products, hygiene and quality control are our top priorities.
We always aim to provide a smooth shopping experience, and in case of any issue, our team is committed to offering quick and fair solutions through replacement or refund wherever applicable.
