At Kush Ayurveda, we are committed to delivering your herbal wellness products safely, quickly, and efficiently. Our Shipping Policy explains how we process, ship, and deliver orders so you have a clear understanding of timelines, charges, and delivery procedures.

We aim to provide a smooth shopping experience with reliable logistics partners and proper packaging to ensure your products reach you in excellent condition.

1. Order Processing Time

Once you place an order on our website, our team begins processing it immediately.

• Orders are usually processed within 24 to 48 hours
• Orders placed on weekends or holidays are processed on the next working day
• Once processed, the order is packed and handed over to our delivery partners

We carefully check each product before dispatch to ensure quality and correctness.

2. Shipping Time & Delivery Duration

Delivery time depends on your location and the courier service availability.

• Metro cities: 3 to 5 business days
• Other cities and towns: 4 to 7 business days
• Remote or rural areas: 5 to 10 business days

Please note that delivery times are estimated and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

We always try our best to deliver your order as quickly as possible.

3. Shipping Charges

Shipping charges may vary depending on order value, location, and promotional offers.

• Some orders may qualify for free shipping during special offers
• Standard shipping charges may apply for certain locations or COD orders
• Any applicable charges will be clearly shown at checkout before payment

We believe in transparent pricing with no hidden costs.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.

With this tracking ID, you can:

• Track your shipment status in real time
• Check estimated delivery date
• Get updates on courier movement

If you face any issues while tracking your order, you can contact our support team for assistance.

5. Delivery Process

Our delivery partners ensure safe and secure delivery of your products.

• The courier will deliver the package to your shipping address
• In some cases, identity verification may be required for COD orders
• Please ensure someone is available at the address during delivery
• If delivery is missed, the courier may attempt redelivery

We recommend providing a complete and accurate address with correct contact details to avoid delays.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for selected locations.

• COD availability depends on your pin code
• Additional COD charges may apply
• Please keep exact cash ready for smooth delivery

If the COD order is refused at the time of delivery, future COD access may be restricted.

7. Delayed or Failed Delivery

In rare cases, delivery may be delayed due to:

• Incorrect address or contact number
• Natural disasters or weather conditions
• Courier service delays
• High order volume during festive seasons

If your order is delayed, you can contact our customer support team for updates. We will coordinate with the courier partner to resolve the issue as quickly as possible.

8. Address Changes

If you need to change your delivery address, please contact us immediately after placing the order.

• Address changes are possible only before the order is shipped
• Once shipped, the address cannot be modified
• Incorrect address details may result in failed delivery

We recommend double-checking your address before confirming the order.

9. Damaged or Missing Shipment

We take proper care in packaging your products, but in rare cases:

• If the package is damaged, report it within 48 hours of delivery
• If any item is missing, contact us immediately with order details
• Provide unboxing images or videos for faster resolution

Once verified, we will arrange a replacement or refund as per our policy.

10. International Shipping

Currently, Kush Ayurveda mainly serves customers within India. International shipping is not widely available at this time. However, we may expand our services in the future.

For updates on international shipping, please stay connected with our website.

11. Customer Support

Our support team is always ready to assist you with shipping-related queries.

Talk To Us – Got Questions? Call us
📞 +91 93157 82506
📧 kushayurvedaa@gmail.com

📍 Sawroop Nagar, New Delhi 110042 (India)